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In this privacy statement, YKON interiors (corporate name Oerlemans, Kirsten), registered under number 0678513317 in the Crossroads Bank for Enterprises in Brussels, explains which data we process about you as a customer and for what purposes. This privacy statement relates to information that we collect from you both online and offline. We also indicate what rights you have and how you can exercise these rights.

Information we collect

Personal contact information: this includes the information you provide to us when placing an order and which allows us to contact you. This includes your name, postal address, email address and telephone number.

We use this information to provide our service. For example, to answer your questions we need your personal contact details and information regarding the reason for your question (e.g. the status of your order, a technical problem, a question about product maintenance, etc.).

We also use your data to process and deliver your order, inform you of the status of your order, correct your address or identity checks. This includes the use of certain personal data and payment information.

With your specific permission, we use your personal data to inform you about our collection, such as promotions or a newsletter via email. If you no longer wish to receive this, you can unsubscribe from this newsletter.

Your choices about how we use your personal data

  • Cookies: we use functional and analytical cookies. Your privacy is guaranteed with these cookies. With this data we can optimize our website and improve the user experience for visitors.
  • Marketing: if you want YKON interiors to use your personal data to keep you informed of certain products or specific discount promotions, you can indicate this via our website. If you no longer wish to receive these messages, you can always opt out again unsubscribe. If you unsubscribe from marketing messages, you will still receive administrative communications from us, such as confirmation of your orders or other transactions.

Retention period of your data

The period for which we store your personal data depends on the following criteria:

  • We have a commercial relationship with you: for example, if you have registered for our newsletters or you have not withdrawn your consent to use your personal data for marketing purposes.
  • Necessary to provide good service, for example in the case of questions about the maintenance of your product or repairs in case of damage after a few years.
    Your personal data is necessary for other purposes as described in the paragraphs above and we have a valid legal basis for this.
  • The duration prescribed to meet our tax obligations.

Storage of your personal data and security

We take the following measures to keep your personal data confidential and secure:

  • People who have access to your personal data: your personal data will only be processed by authorized persons on a need-to-know basis, depending on the purposes for which we have stored your personal data.
  • Measures taken in operating environments: We store your personal data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect personal information. Unfortunately, the transmission of information via the internet is not completely secure, and although we will do our utmost to protect your personal data, we cannot guarantee the security of the data during transmission via our website or email.
  • Transfer of your personal data: under no circumstances will we share your personal data with third parties without your express consent.

Right to access, rectify or delete personal data

You have the right to access the information we hold about you, check this information and request a hard copy or digital copy of it. You also have the right to object to the processing of your data or to rectify it. You can exercise these rights by sending us an email at hello@app.ykoninteriors.z2d.nl. With such a request, you must attach a copy of your ID or equivalent information, if we request this and if this is legally permitted. If the request is made by someone other than yourself, without providing evidence that the request is lawfully made on your behalf, we will refuse this request.

We hope that we can answer any questions you may have about the way we process your personal data. If you have unanswered questions or are not satisfied with our answers, you have the right to file a complaint with the Belgian Data Protection Authority.

If we change the way we process your personal data, we will adjust this privacy statement. We reserve the right to make changes to the practice and this privacy statement at any time. Check regularly for updates or changes.