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Service en contact YKON interiors

Contact

Do you have a question, a suggestion or would you like to visit us? Please contact us.

Email

hello@ykoninteriors.com

phone

(+ 32) 0 487 73 89 59

Picking up your product

You can pick up your product in Antwerp. We recommend this specifically for rugs. Together with a cup of mint tea you will also receive a discount of €15,- (when spending minimal €500,-) on your order.

Address

Desguinlei 178, 2018 Antwerp

You’ll also find us at

BorgerHub 
Markt van Morgen
FeelGood Market

Payments

We offer the following possibilities:

  • Creditcard
  • Paypal
  • Bancontact (Belgium)
  • iDEAL (Netherlands)
  • Cash on location
  • Transfer by bank

To: YKON interiors
IBAN: BE23 5230 8101 6091
Bank: Triodos Bank
BIC: TRIOBEBB
Characteristic: mention your order number

Your order will be sent as soon as the payment has been processed.

YKON interiors is registered in the Crossroads Bank for Enterprises in Belgium by the identification number 0678.513.317.

Shipping & delivery

Shipping cost & delivery time

After receiving your payment, we ship in 24 hours. The actual delivery time depends on the shipment country. Shipping costs are calculated automatically at check out and depend on product and shipment country. We ship to:

  • Belgium 1 working day | € 4,80 – € 6,84 (max. 30 kg)
  • Denmark 3 working days | € 15,70 – € 49,12 (max. 30 kg)
  • France 2 – 3 working days | € 9,00 – € 19,74 (max. 30 kg)
  • Germany 2 – 3 working days | € 7,91 – € 9,98 (max. 30 kg)
  • Luxembourg 2 working days | € 7,32 – € 13,73 (max. 30 kg)
  • Netherlands 2 working days |  € 7,26 – € 9,97 (max. 30 kg)
  • United Kingdom 2 – 3 working days | € 10,53 – € 21,02 (max. 30 kg)

Free pick up

You can pick up your product in Antwerp. We recommend this specifically for rugs. Together with a cup of mint tea you will also receive a discount of €15,- (when spending minimal €500,-) on your order.

Pre-orders & custom made orders

Pre-orders and custom made orders take up to 8 – 12 weeks. This is how the women’s cooperative is used to work. We like to keep stimulating this slow approach for making qualitative products.

Good to know

  • YKON interiors is situated in Antwerp
  • Our packages are being sent by b-mail
  • The costs of your shipping will automatically be calculated by the weight of your order
  • After ordering you will receive a track and trace code, this way you can follow your order
  • If by delivery you are not at home, you will receive a card from the courier with your delivery details
  • We send our packages as environmentally friendly as possible and use minimal plastic. However, in some cases this is necessary to protect the shipping.
  • We only send invoices digitally

Return or exchange

Do you want to return or exchange something? No problem. Send us an e-mail and we will process it as quickly as possible. We will need the following information:

  • Your name and order number
  • The product you want to return
  • At exchange, please let us know which new product you would like to receive

Further instructions will follow by e-mail.

Terms of returning a product

  • Within 14 days of purchase your product is in our possession
  • The product has to be in the same condition as upon receiving
  • You can’t return a custom made product

read more in our terms & conditions

Suggestions or complaints

We do our utmost best to help you as good as possible. However, if you still have a complaint in spite of our effort, please let us know so we can improve our service.